Provision of an enterprise resource planning (ERP) solution


Страна: Люксембург
Язык: EN
Заказчик: European Stability Mechanism (ESM)
Номер: 64196
Дата публикации: 14-02-2017
Источник: TED
Тэги: Travel management services Accounting services


  1. Section I
    1. Name and addresses
      European Stability Mechanism (ESM)
      6a, Circuit de la Foire Internationale
      Telephone: +352 260962475
      NUTS code: LU000
    2. Joint procurement
    3. Communication
      The procurement documents are available for unrestricted and full direct access, free of charge, at
      Additional information can be obtained from the abovementioned addressto the abovementioned address
    4. Type of the contracting authority:
      European institution/agency or international organisation
    5. Main activity:
      Economic and financial affairs
  2. Section II
    1. Scope of the procurement:
      1. Title:

        Provision of an enterprise resource planning (ERP) solution.

        Reference number: IT/02/ERP/RH/2017.
      2. Main CPV code:
      3. Type of contract:
      4. Short description:

        The ESM intends to establish a framework agreement with a single service provider for the provision of an enterprise resource planning solution (‘ERP solution’) as defined below, which must be delivered as software as a service (‘SaaS’).

        ‘ERP solution’ means an integrated computer-based system used to manage internal and external resources within an organisation, including, but not limited to, tangible assets, financial resources and materials, and human resources. It is an organisation-wide business software solution whose purpose is to facilitate the management of and flow of information between all business functions inside the boundaries of the organisation as well as supporting the connections to and management of suppliers and other outside stakeholders.

        ‘SaaS’ means a software that is owned, delivered and managed remotely by 1 or more service providers.

      5. Estimated total value:

      6. Information about lots:
        This contract is divided into lots: no
    2. Description
      1. Title:
      2. Additional CPV code(s):
        72210000, 72220000, 72250000, 72260000, 72600000, 48000000, 72000000
      3. Place of performance:
        NUTS code: LU0
        Main site or place of performance:


      4. Description of the procurement:

        The ERP solution selected as a result of this procurement procedure will constitute a core system pursuant to the ESM"s IT strategy and will facilitate the carrying out of the ESM"s operational mandate. The ERP solution must be capable of supporting, inter alia, the following business functions:

        — financial accounting, including but not limited to income, expenses, cash management and payment systems, and general ledger,

        — management accounting, including but not limited to budgeting and forecasting,

        — travel approval workflow and expense management,

        — human resources,

        — sourcing/procurement/supply chain management/e-tendering,

        — customer relationship management,

        — project and portfolio management and related organisational planning,

        — data processing and reporting services in support to the above business functions.

        Additionally, the selected service provider may be asked to provide ancillary services which are required for an effective SaaS delivery of the ERP solution as defined above, including, inter alia, requirements analysis, customisation and integration of the ERP solution, on-site and remote deployment, business process re-engineering, work flow development, training, service desk, hosting services, data handling and validation, user support, ERP solution review process, data migration, validation, loading and storage, and ongoing support and maintenance.

        The ESM will decide, at its sole discretion, which modules and functionalities of the ERP solution and which ancillary services required for an effective SaaS delivery of the ERP solution the ESM will order under the framework agreement awarded to the successful service provider. Any such order will be subject to the terms and conditions of the framework agreement.

        If during the lifetime of the framework agreement the ESM operational needs grow and the ERP solution evolves so that it, within the scope of the above definition of an ERP solution, covers also the support of other business functions than those listed above, the ESM reserves the right to expand the use of the purchased ERP solution to support such other business functions of the ESM. In such case, the ESM, at its sole discretion, may ask the selected service provider to provide the required additional modules and functionalities in support of such other business functions and any ancillary services which are required for an effective SaaS delivery of such modules and functionalities and any such order will be subject to the terms and conditions of the framework agreement.

        The ERP solution selected as a result of this procurement procedure must be, at all times, in accordance with the current state of technology and must be updated, upgraded, enhanced and supplemented as required to ensure that it conforms at all times to best industry practices.

        Additionally, the ESM will have the right to add or adjust the number of users that it may require to use the ERP solution.

        The ESM"s official working language is English. The proposed ERP solution must be available in English. Also, all administrative matters with the selected service provider (contracts, invoicing, account management, etc.) will be dealt with in the English language.

        Important: neither Directive 2014/24/EU of the European Parliament and of the Council of 26.2.2014, nor Regulation (EU, Euratom) 2015/1929 of the European Parliament and of the Council of 28.10.2015 apply to the ESM. The ESM procures supplies, services and works on its own behalf and for its own account pursuant to the ESM procurement policy which entered into force on 2.5.2016 and is published on the ESM website. Please visit the ESM website for further information.

        This procurement is carried out by the ESM under a negotiated procedure in the meaning of the ESM procurement policy. Please check the ESM procurement policy for further information.

        Further information can be found in the procurement documents.

      5. Award criteria:
        Price is not the only award criterion and all criteria are stated only in the procurement documents
      6. Estimated value:

      7. Duration of the contract, framework agreement or dynamic purchasing system:
        Duration in months: 60
        This contract is subject to renewal: yes
        Description of renewals:

        Possibility of extension for 48 months at the ESM"s sole discretion. In total, the anticipated term of the awarded contract may be up to 108 months.

      8. Information about the limits on the number of candidates to be invited:
      9. Information about variants:
        Variants will be accepted: no
      10. Information about options:
        Options: no
      11. Information about electronic catalogues:

      12. Information about European Union funds:
        The procurement is related to a project and/or programme financed by European Union funds: no
      13. Additional information:
  3. Section III
    1. Conditions for participation:
      1. Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers:
        List and brief description of conditions:

        As stated in the procurement documents.

      2. Economic and financial standing:
        Selection criteria as stated in the procurement documents
      3. Technical and professional ability:
        Selection criteria as stated in the procurement documents
      4. Information about reserved contracts:
    2. Conditions related to the contract:
      1. Information about a particular profession:
      2. Information about staff responsible for the performance of the contract:
  4. Section IV
  5. Description:
    1. Type of procedure:
      Competitive procedure with negotiation
    2. Information about a framework agreement or a dynamic purchasing system:
      Framework agreement with a single operator
    3. Information about reduction of the number of solutions or tenders during negotiation or dialogue:
    4. Information about negotiation:
      The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
    5. Information about electronic auction:
    6. Information about the Government Procurement Agreement (GPA):
      The procurement is covered by the Government Procurement Agreement: no
  6. Administrative information:
    1. Previous publication concerning this procedure:
    2. Time limit for receipt of tenders or requests to participate:
      Date: 2017-03-02
      Local time: 11:00
    3. Estimated date of dispatch of invitations to tender or to participate to selected candidates:
    4. Languages in which tenders or requests to participate may be submitted:
    5. Minimum time frame during which the tenderer must maintain the tender:
      (from the date stated for receipt of tender)
    6. Conditions for opening of tenders:
  1. Information about recurrence
    This is a recurrent procurement: no
  2. Information about electronic workflows
  3. Additional information
  4. Procedures for review
    1. Review body
      ESM Procurement Review Panel
      6a, Circuit de la Foire Internationale
      Contact person: 1347
    2. Body responsible for mediation procedures

    3. Review procedure
      Precise information on deadline(s) for review procedures:

      Please see the ESM procurement review procedure available at:

    4. Service from which information about the review procedure may be obtained

      Please see the ESM procurement review procedure available at:

  5. Date of dispatch of this notice

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